1. General information
2. Collection of your personal information
We collect personal information from customers (current and potential), suppliers, contractors, potential employees, and consumers and other individuals for various business and other purposes listed below. In this section, we describe the types of personal information we generally collect and how we collect it.
The type of information that Vicacci may collect from you will depend on the circumstances of the information being collected. For example, your contact details (such as name, email address, address, telephone number), date of birth, gender and, if necessary to make a purchase, pre-order, return or similar transaction, your credit card or bank details.
If you do not provide us with all requested personal information, we may not be able to assist you or provide you with our products and/or services, and you may not be able to participate in our promotions or contests.
If you do not want to receive any Cookies, you can set your browser to reject Cookies, but this may mean that you will not be able to take full advantage of the services and resources on our website.
4. Retailers and service providers
Like most large organizations, we use a range of retailers to sell and service our products and a range of service providers to help us maximize the quality and efficiency of our services and business operations. This means individuals and organizations outside of our organization, such as third-party retailers of Vicacci products, third-party vendors who operate personal data on Vicacci instructions (entrusted data processing) and Vicacci commissioned repairs Third parties of products may sometimes have access to personal information held by us and may use it on our behalf. We require our service providers to follow strict privacy guidelines and not to use information for any unauthorized purpose.
5. Marketing using your personal information
We may use the personal information you provide to us, including your email address, to provide you with information about new or updated products or services or special offers, promotions or contests that may be of interest to you. We will only do so in accordance with applicable law or with your prior consent.
If at any time you do not wish to receive such communications from us, you may request us to remove your name from our lists by contacting us using our contact details below. Alternatively, if we send you such communications by e-mail, you may use the unsubscribe function in the e-mail to let us know that you do not wish to receive such communications from us by e-mail. In either case, please allow us 5 business days to process your request.
6. Data Access and Accuracy
Upon request, we will provide you with access to the personal information Vicacci holds about you, except in limited circumstances where we are permitted to withhold that information. To request access to your personal information, please contact us using our contact information below.
If at any time you wish to change inaccurate, outdated or incomplete personal information, or you wish to have it deleted, please contact us using our contact information below and we will amend your records.
If you wish to have your personal information deleted, please let us know in the same manner as above and we will take all reasonable steps to delete it unless we need to retain it for legal, audit or internal risk reasons.
7. Storage and security of your personal information
We will endeavor to take all reasonable steps to protect any information we hold about you and to keep that information accurate and current. When we no longer need to use your information, we will take measures to properly de-identify and destroy the information.
Unfortunately, however, no data transmission over the Internet can be guaranteed to be absolutely secure. Therefore, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us through our site, and your use of our site is at your own risk.
Your personal information is stored on secure servers protected by a controller. We ask our employees and data processors to respect the confidentiality of any personal information held by Vicacci.
8. Username and Password
You can play an important role in protecting your personal information by maintaining the confidentiality of any passwords and accounts you use on our website. Please notify Vikage immediately of any unauthorized use of your account by any network user or any other breach of security.
You are responsible for the security of your username and password (or other login information), and you are responsible for keeping that information confidential.
9. Links to other websites
10. What to do if you have a problem, question or complaint
Contact Person: Customer Relations Department
In most cases, we will ask that you make your request to us in writing. We will investigate your complaint and will use reasonable efforts to respond to you within 30 days of receiving your written complaint.
11. Future changes